Cascade Training Consultancy Ireland

Multicultural Management

With 12% of the workforce now non-Irish, multicultural skills are a must for all managers. Focusing on motivation, leadership and communication skills, this course gives crucial guidance for managerial efficiency in a changing work environment.

Aim: Build competencies necessary for effective management in an intercultural sphere

On completion participants will be able to:

• Increase retention of quality employees
• Foster team growth and productivity
• Adopt a flexible, appropriate leadership style
• Set up workable organisational structures
• Identify the impact of cultural difference on communication, co-operation and productivity
• Use culturally-appropriate motivation tools
• Deconstruct diverse cross-cultural attitudes to hierarchy, gender and age
• Simplify and clarify information, questions, Explanations and instructions
• Listen ‘between the lines’
• Practice and hone strategies through role play-
• Support maximisation of employee potential
• Create effective lines of communication between managers and staff
• Foster an atmosphere of openness to difference
• Combat misinformation and misunderstandings
• Regulate and reduce intercultural friction
• Support the establishment of a Third Space
• Establish a unity of purpose and common under standing of priorities, tasks, roles, work practices
• Give explicit communication etiquette guidelines
• Maximise synergy, increasing creative process

• Convey managerial confidence and competence

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